Reference

What You Agree To When You Use ibospor

These terms set the rules for every account opened on ibospor — what we expect from you, what you can expect from us, and how wallet transactions via DANA, OVO, and GoPay fit into that agreement.

Account eligibility conditionsDANA, OVO, GoPay wallet rulesDeposit and withdrawal process termsAccount suspension triggersHow to contact us about these terms
ibospor What You Agree To When You Use ibospor
TERMS CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear — or if you want to flag a discrepancy between what these terms state and what you experienced in your account — reach out through any of the channels below. For wallet-related disputes involving DANA, OVO, or GoPay, include your transaction reference number so our team can cross-check quickly. Players in Palembang and other supported regions can use the same channels; there is no separate regional queue.

Team online

Live Chat

Open the chat widget from any page on ibospor. Mention your account ID and the specific term you are asking about so the agent can pull the right context.

Email Support

Send your query to our support address listed in the account help section. Include your registered wallet type — DANA, OVO, or GoPay — if the question relates to a transaction.

Account Help Centre

The help centre contains a dedicated terms section where common questions about eligibility, account limits, and wallet rules are answered with the current policy wording.

HOW WE APPLY THE RULES

Account Security and Policy Handling on ibospor

These terms are not static text — they connect directly to how we operate your account day to day. Account verification, wallet linking, and session security all run according to the rules set out here. If something changes on our side that affects how your account works, we update these terms before the change takes effect.

Account Verification Steps

When you link DANA, OVO, or GoPay to your account, we verify that the wallet name matches the account holder. This is a one-time step and is required under our account integrity rules.

Session and Login Security

Your account session is protected by OTP-based login on mobile. If an unrecognised device attempts access, the session is blocked until you confirm via your registered number.

Data Retention and Account Records

Transaction records linked to your DANA, OVO, or GoPay deposits are retained for the period required under applicable law. You can request a summary of your account activity through support.

Requesting a Terms Change Review

If you believe a term has been applied incorrectly to your account, contact support with the specific clause number and your account ID. We will review and respond in writing.

Common Questions About These Terms

These are the questions we see most often about how the terms work in practice — covering your account rights, how wallet rules interact with our policy, and what happens if terms change while your account is active.

The core ibospor terms apply equally regardless of which wallet you use. Each wallet provider also has its own policies, which run alongside ours and do not override your ibospor account terms.

We post the updated terms here before changes take effect. Continuing to use your account after the update date counts as acceptance. We do not require you to re-sign anything, but you can contact support if you have questions.

Yes. Contact support with your account registration date and we can provide the version of the terms that was in effect at that time, subject to our data retention schedule.

Suspension means your account access is temporarily restricted while we review an issue — such as a wallet verification mismatch or a flagged transaction. You will be notified via your registered contact and can respond through support.

Access to ibospor depends on local law and is available only in eligible regions. If you access the platform from a region where it is not permitted, these terms still apply to any account activity that occurred while the account was active.

Raise it through live chat or email support. Quote the specific clause and describe how it was applied to your account. We will review the case and respond with our finding in writing within a reasonable period.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.